You can now use AirTags to expedite a lost luggage reunion through
United’s mobile app United Airlines (UAL) passengers with lost baggage may be reunited with their items more quickly thanks to new integration between the carrier’s mobile app andApple (AAPL) AirTag.
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“United Integrates Apple’s New Share Item Location Feature for AirTag.”Following the official release of Apple’s new Share Item Location feature with iOS 18.2 yesterday, United Airlines has announced it has integrated it into its mobile app. Passengers finding themselves at their destination without their luggage can now file a delayed baggage report through United’s app along with a Share Item Location link that will potentially expedite a reunion.
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Passengers will need to ensure the United mobile app is up to date, but once a report has been submitted with a Share Item Location link connected to an AirTag or a tracker that’s compatible with Apple’s Find My network, customer service agents will be able to determine its current or last known location using an interactive map, according to United Airlines. Having access to the Find My network data for a missing bag will allow the airline “to more quickly find delayed bags and reunite them with customers.”
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Travelers who place AirTags in their checked bags can now directly provide location-tracking information to United through the airline’s app. The carrier said this is meant to help United’s customer service team more quickly track down a lost bag. United noted that fewer than 1% of passengers experience mishandled bags; according to Bureau of Transportation Statistics data, U.S. carriers posted a mishandled baggage rate of 0.58% over the first nine months of the year.